HyperX’s NGenuity software provides an easy way to get the most out of your HyperX gaming headset and make audio tweaks on the fly.
However, if you’re having trouble getting the software to detect your headset, you might need to do some troubleshooting in order to get things working properly again.
This guide will help you fix HyperX NGenuity not detecting headset so that you can get back to gaming and chatting with friends.
Hope you will be able to solve the problem by the end of the article. If you don’t, you will probably need to change your headset.
Uninstall and reinstall
This is normally a simple fix, but you may have to uninstall it more than once. If that’s the case, simply delete anything involving HyperX from your computer and device manager, restart your computer and try again.
After uninstalling and reinstalling the software solves the issue, then you do not need to go through the article. This should solve any issues with detecting your headset. If it does not, then you need to follow the steps below.
Disconnect everything and try again
This will also eliminate possible problems with a cluttered system. For example, if you’re using an external hard drive that is connected to your PC, disconnect it and try again. If it still doesn’t work, then you may need to replace that hard drive.
Also, make sure any firewalls or security programs aren’t stopping any of your headsets from working properly on your computer.
You can temporarily disable them to see if they are interfering with other programs on your computer but only do so for troubleshooting purposes.
While you have some things disconnected from your PC, open up Device Manager by going to Control Panel and then Device Manager. Check to see if there are any yellow exclamation points next to any devices.
If there are, right-click on those devices and select Update Driver Software… Next, select Search automatically for updated driver software.
Reboot your computer after installing new drivers. Run HyperX NGenuity again and check if your headset works now.
Update your drivers
This step is not always necessary but can still be done. To find out which drivers you need to update, go to Device Manager. Look for the Sound, Video, and Game Controllers category and expand it.
Right-click on any one of them and select Update Driver Software. Follow on-screen instructions until you are told that the driver is up to date or further action is required.
Go back and right-click again on Audio Device (if available) or Motherboard Integrated Audio Device (in case of no audio device) then select Uninstall.
Once uninstalled reboot your computer, and reinstall the driver downloaded from the official site of the hardware manufacturer.
Reboot your computer
Sometimes, it’s easier to reboot than go through all of your settings. When you turn your computer back on, Windows may automatically detect and install new hardware. If not, press F8 when you see Starting Windows and select Safe Mode with Networking.
Once your system boots into Safe Mode, restart again normally and plug in your headset to ensure that Windows recognizes it as an input device. You can also try uninstalling and reinstalling your audio drivers if nothing else works.
Plug the headset into another port
If you have an external device (flash drive, etc.) plugged into your computer via a USB port, remove it and try plugging in your headset to another USB port.
If it works with a different port, then you know that one of your ports isn’t working correctly. Make sure you update drivers for any devices and switch out suspect ports for new ones if possible.
If the headset still doesn’t work after trying all of these things, Use a dedicated USB port on the computer: This can be a tricky fix but worth a shot if nothing else is working.
Connect the headset to another computer
If you’re still unable to connect your headset with NGenuity, try connecting it to another computer.
If you’re able to use your headset without any problems on another computer, there may be a problem with your software.
You can try updating those or contacting customer support for assistance. If using another computer doesn’t work either, contact customer support and they should be able to help you troubleshoot further.
Also read: PS4 USB Headset No Sound Issue Solved
You may be facing the problem of HyperX NGenuity Not Detecting Headset. You should try these various fixes mentioned above and hopefully trying these, you can make your headset work again.
The most significant one will be restarting your computer and it will solve the issue in most cases. But if it does not and as well as trying the above fixes does not work for you.
Then you probably need to get your headsets changed.
Let me know if you got your issue resolved. If you really did, do let me know in the comments section.