You’ve just brought home your brand new Alen Air Purifier and are eager to try it out, but you’re quickly presented with an issue: your Alen Air Purifier is not working! Don’t worry!
This troubleshooting guide will walk you through how to fix some of the most common problems people run into when using their Alen Air Purifiers.
When in doubt, follow these steps first before contacting Alen customer service or attempting any repairs yourself!
Reset the Device
The first thing you should try when troubleshooting your Alen air purifier is a reset. To do so, simply unplug your device and wait at least 60 seconds.
Once that time has passed, plug it back in and see if it works.If you’re having trouble getting your Alen air purifier to work after resetting it,
there are two things to try: cleaning out any debris or dust from the inside of it (by using compressed air) and making sure it’s the fuse isn’t blown.
If you have access to compressed air—which can be purchased at most home improvement stores—you can clean out any dust or debris that may be causing problems by carefully blasting it away with pressurized air.
You should also check to make sure that none of your device’s fuses are blown; blown fuses will appear as dark spots on top of each fuse holder/backing board.
The most common reason for an air purifier to stop working is that you haven’t replaced your filters in a while. It’s easy to get busy and forget about these things.
If your filters are more than a year old, replace them.
If they’re less than 6 months old, clean them with a vacuum cleaner or compressed air and then let them dry completely before replacing them.
Remove Room Sources of Pollution
The first step in troubleshooting any product is to identify its problem. Try to find out what causes it. Is it a faulty sensor, dirty filter, or dead battery?
Once you figure out what exactly is causing your air purifier to malfunction, remove it from the room and fix it using household items like toothpicks or Q-tips to clean sensors and resistors or batteries.
If your product uses filters or water, keep a spare set on hand and change them at least once every two months for best results.
Clean the Filter
The first step to solving any problem is taking a look at your system and figuring out what’s wrong.
In terms of air purifiers, cleaning or replacing your filter is often a quick fix that can restore quality air-purifying power quickly.
So start by checking whether or not your filter needs to be cleaned or replaced. To do so, turn off your machine and unplug it.
Remove any filters you can access and wipe them down with a clean cloth. If they need replacing, do so; otherwise, get ready to proceed to Step 2!
Replace the Pre-Filter
Pre-filters are important for two reasons: First, they help remove any large particles from your air that could clog up your HEPA filter. Also, a clean pre-filter means an improved HEPA filter performance.
If you notice your purifier isn’t picking up as well as it used to, it might be time to replace or wash that pre-filter.
You can find replacement pre-filters on Amazon and there are even videos on YouTube of people showing how to properly wash them.
Clean Out Front Outer Case
Your air purifier might have built-up dust or dirt in its front outer case. You can use a vacuum or brush to clean it out but do so gently, as some of these appliances are sensitive.
Wipe down any vents and openings with a damp cloth, using a mild soap if necessary. Allow your device to dry completely before using it again.
Verify Power Source is Correct
If your air purifier is unplugged or is not functioning, first make sure it’s getting power. You can tell if your air purifier has power by turning it on and listening for an electrical hum.
If you do not hear anything when you turn it on, check to see if there are any blown fuses in your home’s fuse box.
If you have replaced all of them and are still experiencing issues, call a certified technician from Alen directly to diagnose further problems.
They will be able to help guide you through additional troubleshooting. They may also repair costs for minor problems that may occur within one year of purchase.
Check Electrical Circuits for Overload
If you’re dealing with an electrical problem with your air purifier, be sure to check all circuit breakers in your house or apartment.
You may have inadvertently overloaded a circuit by plugging too many devices into one socket.
This can also cause light bulbs to flicker, appliances to malfunction, and more.
Fixing your problem is just a few steps away! First, check to see if you can figure out what is wrong with your purifier.
If you are able to determine that you need to order replacement parts for your model, use our search function at the top of each page to find exactly what you’re looking for.
For those models not listed on our site, check out our expertly-crafted troubleshooting guide in order to resolve any problems occurring within your air purifier system.
We hope these steps help fix your problem; if not, please feel free to contact us and one of our experts will be happy to help.